Billing, Retention & SLA Refund Policy

Because GrowthSpare IT Solutions operates strictly in B2B technical segments, delivering highly-customized software development architectures (Python/Django), database design (PostgreSQL), and complex automated messaging structures, all financial transactions and work orders are governed under this Service Level Agreement (SLA).

1. Project Milestones & Verification

Bespoke project deliverables are divided into explicit development milestones during the scoping phase. For each milestone, we supply staging and sandbox deployments for client testing and structural clearance.

Approval of a specific staging sprint or milestone constitutes formal clearance. Once a milestone is approved by your team, the corresponding payments allocated to that specific stage are completed, logged, and considered final and non-refundable.

2. Retainers & Subscriptions

Continuous monthly retainers (e.g., SEO campaigns, API maintenance, and DevOps server support plans) operate on an advance billing cycle. You may terminate active recurring services at any time by requesting cancellation via your account profile or emailing our desk at least 15 calendar days before your next billing cycle.

We do not provide prorated refunds or credits for partially completed monthly billing cycles.

3. Custom Software Disputes

If a dispute arises during active project development, we halt progress immediately to re-verify work orders and requirements. If we fail to deliver a specified milestone based on verified technical scope parameters, we will issue a refund or credit for that specific pending work order.