Social Media CRM

GrowthSpare receives enquiries from several directions — website contact forms, consultation bookings, WhatsApp messages and social profiles such as Instagram. Without one place to triage them, follow-ups depend on whoever happened to see each message first.

The Social Media CRM is being developed as a private internal workspace on GrowthSpare's standard Django stack that brings social, WhatsApp and website enquiries into the same pipeline used by the Custom CRM. It builds only on capabilities already present in this workspace: enquiry and lead capture with budget and service routing, a consultation booking pipeline with triage statuses (pending, scheduled, completed, cancelled), role-based dashboards showing lead and booking activity with recent items, a team and client directory with role-based access, and role-targeted announcements. There is no public URL; the workspace is used internally while in development.

• Social Lead Management
• Conversations Inbox
• Triage Pipeline
• Lead Management
• Booking Scheduling
• Team Directory
• Role-Based Access
• Dashboards
• Announcements

Private internal project, in development. No public launch, no public URL, and no performance, user or revenue metrics are claimed.

1. 1.Understand the business, its customers, and what the website or system must do.
2. 2.Plan the pages, sections, and conversion paths before any code is written.
3. 3.Design a clean, mobile-first experience matched to the brand.
4. 4.Build, test across devices, and refine with feedback.
5. 5.Launch, connect contact channels, and support after go-live.

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